Fiona Beattie, National Commercial Manager at Owlett-Jaton, has worked in the fastener industry for over 20 years. She has witnessed not only technological advancements but also a shift in the role of women within the sector. However, she believes more still needs to be done to challenge the enduring stereotype of the industry as "a man's world"...
How did you get into the industry?
Like many people in this sector. I fell into the fastener industry rather than actively seeking it out. My first role was with Harrison & Clough, where I started as a junior in the sales office, but what began as just a job quickly turned into a long-term career. I've always had a passion for sales, especially external sales. I remember saying in my interview that I wanted to be out on the road, selling face-to-face, generating sales and building relationships. I was only 16 and couldn't even drive yet, but I just knew that's what I wanted to do! By the time I was 18, I was the youngest external representative, and I absolutely loved it.
I quickly realised how much I enjoyed the blend of working with people, applying product knowledge and solving problems. Once you're in this industry, it really draws you in - and for me, it's been 20 years now!
What does your day-to-day job involve?
As National Commercial Manager at Owlett-Jaton. I primarily focus on the builders’ merchant sector, working closely with the national buying groups. My role is quite broad and involves everything from high-level commercial planning, pricing, exhibitions, customer relationship management and working closely with our sales and marketing team. There's a nice mix of day-to-day activities and strategic focus.
No two days are ever the same, and that is one of the things that I love most about the role. It definitely keeps things interesting!
What are the biggest changes you have seen in the industry and company since you started?
The industry has become much more data-driven and customer-focused. There's been a real shift in expectations around service levels. Customers want more than just a product. They now expect support, insight and reliability as standard.
One of the most significant changes is the rise in online ordering. When I first started, everything was done over the phone or by fax. Today, it's standard for customers to expect real-time access to stock levels, online ordering and account management - all done quickly and efficiently. This digital shift has fundamentally changed how we work and how we support our customers.
At the company level, Owlett-Jaton has significantly expanded its offerings and strengthened its position in the market. That's come through continued investment in stock, systems and service, all with the aim of delivering more value to our customers.
Can you share some of your career highlights and milestones so far?
Moving from Harrison & Clough, where I was the National Sales Manager, to Owlett-Jaton as National Commercial Manager was a major milestone in my career. I'd been at my previous company for 19 years, so making the move was a huge decision, exciting but also a bit daunting. That said, I can honestly say it was the best decision I could have made.
Owlett-Jaton is a fantastic company with strong values, a great team and a real commitment to the industry. I feel proud to work here.
Both roles have allowed me to work with some of the largest accounts in the UK and have really helped shape my understanding of the sector from both an industrial and a merchant perspective. Along the way, I've been fortunate to have had great mentors who have taught me so much and continue to do so. I will always be grateful for that. However, honestly, the biggest highlight for me has been the relationships I've built along the way. Many of them have lasted for decades.
I'm a passionate person, and I've always thrown myself into everything I do, so seeing those connections turn into genuine, long-term partnerships is something I am incredibly proud of.
What is your favourite thing about the fastener industry?
The people, without a doubt. It's a down-to-earth industry with a lot of integrity, and I've made lifelong friends and contacts. There's a real sense of community and mutual respect, and that makes a huge difference in your day-to-day work.
What do you think needs to be done to encourage more women to get involved in the fastener industry? Visibility is so important. There are already so many brilliant women doing amazing work in this industry, but we need to be more vocal in highlighting their stories. There are multiple roles available, from technical to commercial and leadership, and we need to break the old stereotype that this is "a man's world". It really isn't anymore. The more we challenge that perception, the more inclusive and appealing the industry will become.
I also think it's about showing the human side of the industry, the relationships, the career development and the genuine satisfaction that comes from a job you love. Once people see that, they realise this is a place where anyone can thrive regardless of gender.
What piece of advice would you give your younger self when starting out in this field?
Believe in your voice and back yourself. Confidence doesn't appear overnight as it builds with experience. However, if you stay curious, work hard and focus on building genuine relationships, everything else tends to fall into place. Moreover, never underestimate the power of listening since it's one of the most valuable tools you have in business.
I've always considered myself a good listener, and I truly believe that's helped me connect with people and understand what they need. That said, anyone who knows me will tell you I'm never short of something to say! It's all about finding the right balance between listening and knowing when to speak up. Also, do not be afraid to ask the question! If you're unsure, ask. It's all part of learning, and no one expects you to know everything. If you don't ask, you may never know, and chances are, someone else is wondering the same thing.
Any final thoughts?
I genuinely love what I do. I'm a passionate person by nature, and I believe it's so important to enjoy your job. Let's face it: We spend a huge part of our lives at work! For me, it's about constantly learning, building relationships and being part of something that's always evolving. The fastener industry has given me all of that and more.
To any women or men thinking about joining the industry, I say, do it. This industry is full of opportunities and great people, and you won't look back!
