Packer Fastener has advanced its AI capabilities to streamline internal processes and improve customer experience through its participation in the TitletownTech and Microsoft AI Co-Innovation Lab.
During its time in the lab, the company worked with technical experts to develop an AI-powered quoting and ordering tool, which extracts key data from customer requests and matches it directly with internal stock-keeping units to streamline the quoting process.
The new software is expected to automate up to 75% of quote transactions, saving about 40 hours per month. By using the software, the company aims to reduce response times for customers and enhance its ability to scale seamlessly as Packer Fastener continues to grow.
Expected to launch in Q4 2025, the software will profile customer preferences and offer guided prompts to increase the reliability of system-generated recommendations and further improve customer satisfaction.
“The lab is focused on helping businesses in Wisconsin develop and deploy high-value use cases of AI. Incorporating the latest in AI technology aligns perfectly with our values at Packer Fastener,” said Bill Feck, director of IT at Packer Fastener. “We’re always looking for ways to move faster, serve better and push ourselves to improve to help our customers and better the industry. We’re eager to see the impact that this program will have on our growth.”
Additionally, Packer Fastener views this project as the first step in an ongoing roadmap to integrate AI across the company. In the future, it will leverage the knowledge and relationships from the Microsoft AI Co-Innovation Lab to develop solutions for additional use cases, creating AI-driven efficiencies and driving innovation in the industrial supply industry.
